Sfoglia per Autore
Mostrati risultati da 1 a 10 di 10
Contingencies and characteristics of service recovery system design: Insights from retail banking
2016 Contiero, Enrico; Ponsignon, F.; Smart, P. A.; Vinelli, Andrea
Analysing the features of modules and interfaces across the small consulting firms
2016 Fiorentin, Enrico; Contiero, Enrico
Delving into sectorial and organizational contingencies on service recovery operations
2014 Contiero, Enrico; Vinelli, Andrea
Exploring sectorial and organizational contingencies on service recovery operations
2013 Contiero, Enrico
Exploring organizational ownership effects on structural dimensions of service recovery
2013 Contiero, Enrico; Vinelli, Andrea
Exploring the influence of the business context on service recovery: manufacturing vs. banking
2013 Contiero, Enrico; Vinelli, Andrea
Managerial implications of service recovery strategies
2013 Contiero, Enrico; Vinelli, Andrea
Service Recovery: Impacts on Operational Performance
2012 Contiero, Enrico; Vinelli, Andrea
Service recovery: impacts on operational performances
2012 Contiero, Enrico; Vinelli, Andrea
Operational impacts of sequencing methods for service/product recovery
2012 Contiero, Enrico; Vinelli, Andrea
Mostrati risultati da 1 a 10 di 10
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