The note describes the methodology and the main results of ana exercise of drawing meaningful information from the taped telephone calls at a call centre. The analysis uses also techniques of text mining.
The Minimum Number of Meaningful Words of Customers' Complaints, Requests and Suggestions Stored in a Call Centre
FABBRIS, LUIGI
2005
Abstract
The note describes the methodology and the main results of ana exercise of drawing meaningful information from the taped telephone calls at a call centre. The analysis uses also techniques of text mining.File in questo prodotto:
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