Overview of results obtained in various Italian samples of workers performing different service jobs • In self-report questionnaire studies of the nature, extent and consequences of regulation of job incongruent emotions, results obtained from 769 Italian workers showed that they often perform Emotional labor. • EL influenced workers’ psychological well-being, e.g. causing emotional exhaustion in them. • Emotional labor varied mostly as a function of job-related variables (e.g., frequency of customer interaction), and personal ones (e. g., job involvement)
Emotion regulation in work settings: causes and consequences
ZAMMUNER, VANDA
2005
Abstract
Overview of results obtained in various Italian samples of workers performing different service jobs • In self-report questionnaire studies of the nature, extent and consequences of regulation of job incongruent emotions, results obtained from 769 Italian workers showed that they often perform Emotional labor. • EL influenced workers’ psychological well-being, e.g. causing emotional exhaustion in them. • Emotional labor varied mostly as a function of job-related variables (e.g., frequency of customer interaction), and personal ones (e. g., job involvement)
File in questo prodotto:
Non ci sono file associati a questo prodotto.
Pubblicazioni consigliate
I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
