The development of Electronic Commerce underpins innovative activity across a range of areas. The study of this activity may provide a number of interesting insights into the innovation process, most notably the relationship between innovation and services. Services are not just the passive recipients of innovations developed elsewhere, as often thought: they can play active roles in use, transfer and development of technological innovations. This study draws on empirical evidence generated by a recent survey of the state-of-the-art of innovation in EDI, and a series of case-studies of EDI users and services providers. It examines the interaction between EDI users and service companies, and particularly the process of knowledge generation and transfer in EDI implementation. This is a matter of considerable relevance for both the theory and practice of innovation.
EDI Services As Innovation
BOLISANI, ETTORE;
1998
Abstract
The development of Electronic Commerce underpins innovative activity across a range of areas. The study of this activity may provide a number of interesting insights into the innovation process, most notably the relationship between innovation and services. Services are not just the passive recipients of innovations developed elsewhere, as often thought: they can play active roles in use, transfer and development of technological innovations. This study draws on empirical evidence generated by a recent survey of the state-of-the-art of innovation in EDI, and a series of case-studies of EDI users and services providers. It examines the interaction between EDI users and service companies, and particularly the process of knowledge generation and transfer in EDI implementation. This is a matter of considerable relevance for both the theory and practice of innovation.Pubblicazioni consigliate
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