Implementing a Management System in SMEs: the Home Cucine case

The integration between the develop of company’s strategy, its translation into operational actions, and the activities carried out to monitor and improve the effectiveness of both is essential for a swiftly answer to the turbulence of competitive context. Integrated managerial system are recognized as an indispensable tools to manage effective this integration, they should support the review of measures and objectives that make it possible both to adapt the system to the changes in the internal and external contexts, and systematically to assess a company’s strategy in order to support continuous improvement. However, the few studies carried out on this issue are mainly focused on large companies and the recognized differences in managerial practices between large and small organizations impede the generalization of the available investigation to the SMEs. In order to contribute to this research gap, our paper analyses how a leading SME implemented a Strategic Management System (SMS). The results highlight interesting evidences for practitioners and academics; firstly we describes the main phases and approaches used to integrate the different tools in a whole system to links the management of strategy and operation; secondly, we synthesize the key factor able to support the implementation of an effective management system.