Analysing the features of modules and interfaces across the small consulting firms

Small consulting companies that handle low volumes of customers and a high variety of projects are facing the management of this complexity in a decidedly challenging manner. In fact, the highly evolving economic world and the pressing demands of customers impose concrete and advanced managerial choices. In this context, small consulting companies' widespread use of modularity has emerged in the case studies we conducted, for their provision of services, internal processes and organisational structure. The presence of a dynamic "modules market" has taken shape, which brings substantial qualitative data to the scientific literature on the issue of service modularity.