[Rehabilitation in the Veneto Region: towards a logic of clinical governance].

OBJECTIVES: to describe the rehabilitation services provided by the health system in the Veneto Region (4.7 million population) in terms of their organizational setting, the number of patients rehabilitated, the activities involved, the human resources and the costs to the healthcare system. DESIGN AND SETTING: a cross-sectional study based on several approaches. Rehabilitation activities for inpatients were explored using hospital discharge records, while territorial activities were assessed from specific data covering accredited centers and an ad hoc questionnaire completed by each rehabilitation center. Indexes of the rehabilitation services provided were calculated for each Local Health Agency and Region. The rehabilitation activities, the number of patients involved and the service provided by each center were explored by multiple correspondence analysis. MAIN OUTCOME MEASURES: the organizational setting and workload of the rehabilitation centers, the services delivered and activities involved, the human resources employed and the estimated costs to the healthcare system. RESULTS: in 2002, 320 rehabilitation centers (80.6% of them for outpatients) and 2,500 full-time equivalent personnel took care of about 300,000 patients delivering more than 5.5 million treatment sessions. Patients were under 17 years old in 19.3% of cases. The service varied considerably within and between Local Health Agencies. Rehabilitation mainly concerned physical (58.7%) and psychological treatments (19.1%) and speech therapy (3.7%). The rehabilitation facilities dedicated to one particular activity tended to take care of a large number of patients with a low complexity profile, e.g. those needing physical exercises, while facilities providing services that demand a multidisciplinary approach dealt with fewer patients, who were mostly children. The total cost of rehabilitation was estimated at 659 million Euro. CONCLUSION: rehabilitation activities have a great impact on health service users and providers, with related costs that were estimated to be about one third of the amount normally allocated to hospital services. There was no homogeneity of the facilities provided for outpatients in terms of type of rehabilitation, number of patients, services provided, and resources used Although activities involving outpatients represented the vast majority of the service provided, no systematic data are currently available on this area. A data flow on outpatient rehabilitation would afford a unique opportunity for clinical governance and cost containment.