Verification of satisfaction and climate models in a tourist service organization

In this research study climate and satisfaction models were analyzed in a tourist service organization. More specifically, the aim was to verify Hackman and Oldham’s (1980) Job Characteristics Model and Avallone and Paplomatas’s (2005) Multidimensional Organizational Health Questionnaire. The research involved 13 hotels from an Italian chain for a total of 440 individuals. The Job Characteristics Model was totally confirmed. As regards wellbeing, perception of people in charge associated with perception of colleagues and increased by fairness are the foundations on which to base a healthy enterprise. The aim of the present research (the study was carried out thanks to the collaboration of the Human Resources Management, Jolly Hotels). is to analyze and understand the dynamics taking place within a service organization in terms of climate and motivation. In particular, the aim was to verify Hackman and Oldham’s Job Characteristics Model (1975, 1976, 1980), which led the authors themselves to develop the Job Diagnostic Survey - JDS, (an instrument for the detection of motivation and satisfaction) - and Avallone and Paplomatas (2005) to devise the Multidimensional Organizational Health Questionnaire - MOHQ - “which allows to examine the set of organizational processes and practices that affect the wellbeing of the working community” (Avallone & Paplomatas, 2005, p. 75). This paper presents no data on single factors - fields analyzed by the instruments applied - but rather the verification of the theoretical reference models. The present paper illustrates the results of the structural analyses carried out to empirically examine the relation model between the constructs determined via the factor analyses, in function of the theoretical hypotheses formulated for both instruments.