The aim of this work was to investigate competence and warmth — the two basic dimensions of social judgment — as dimensions employees use to evaluate their supervisors. A mediation model was tested in which supervisor’s perceived competence and warmth were associated with relevant outcomes (lower burnout, weaker turnover intentions, more frequent citizenship behaviors) through the mediation of affective organizational commitment (AOC). In Study 1, data were collected from employees of a company in the water service sector. In Study 2, participants were financial promoters. In Study 3, the sample included employees from different organizations. As hypothesized, the perception of one’s supervisor as competent (Studies 1-3) and warm (Study 3) was related to employees’ lower burnout, weaker turnover intentions, more frequent prosocial behaviors through the mediation of AOC. Theoretical and practical implications of findings are discussed.
Leaders’ competence and warmth: Their relationships with employees’ well-being and organizational effectiveness
CAPOZZA, DORA;BOBBIO, ANDREA;FALVO, ROSSELLA;
2017
Abstract
The aim of this work was to investigate competence and warmth — the two basic dimensions of social judgment — as dimensions employees use to evaluate their supervisors. A mediation model was tested in which supervisor’s perceived competence and warmth were associated with relevant outcomes (lower burnout, weaker turnover intentions, more frequent citizenship behaviors) through the mediation of affective organizational commitment (AOC). In Study 1, data were collected from employees of a company in the water service sector. In Study 2, participants were financial promoters. In Study 3, the sample included employees from different organizations. As hypothesized, the perception of one’s supervisor as competent (Studies 1-3) and warm (Study 3) was related to employees’ lower burnout, weaker turnover intentions, more frequent prosocial behaviors through the mediation of AOC. Theoretical and practical implications of findings are discussed.File | Dimensione | Formato | |
---|---|---|---|
Capozza_etal._TPM.2017.pdf
Open Access dal 02/01/2019
Descrizione: Capozza_etal._TPM.2017
Tipologia:
Postprint (accepted version)
Licenza:
Accesso libero
Dimensione
657.17 kB
Formato
Adobe PDF
|
657.17 kB | Adobe PDF | Visualizza/Apri |
Pubblicazioni consigliate
I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.